Buy your copy of The Strategic Customer Success Manager today — available in paperback and ebook on Amazon.

In The Strategic Customer Success Manager, you will learn:

How to quickly build trust with customers

Proven techniques for mastering strategic conversations

Strategies for aligning with cross-functional teams

A proven methodology for conducting impactful kickoffs, QBRs, and renewal and expansion conversations

Practical strategies for identifying and handling at-risk accounts and preventing churn

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About

Meet Chad Horenfeldt

Chad Horenfeldt is an award-winning customer success executive with over 20 years of SaaS experience who currently serves as VP of Customer Success at Siena AI, having previously held leadership positions at companies including Meta (Kustomer), Updater, Bluecore, Influitive, and Oracle (Eloqua). Beyond his corporate achievements, he is a recognized thought leader who shares customer success insights through publications and speaking engagements. Chad has received numerous industry awards, including being a 3X Top 25 Customer Success Influencer.

In the press

What people are saying about
The Strategic Customer Success Manager

The Strategic Customer Success Manager is a must-read for CS professionals who want to drive measurable impact for their organization while developing critical skills to accelerate their career growth. Chad offers a first-of-its-kind playbook that is relatable, practical, and easy to read.

Rod Cherkas

CEO of HelloCCO and author of

The Chief Customer Officer Playbook