Explore Chad Horenfeldt's Latest Book:
The Strategic Customer Success Manager
In The Strategic Customer Success Manager, you will learn:
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How to quickly build trust with customers
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Proven techniques for mastering strategic conversations
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Strategies for aligning with cross-functional teams
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A proven methodology for conducting impactful kickoffs, QBRs, and renewal and expansion conversations
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Practical strategies for identifying and handling at-risk accounts and preventing churn
Looking to uplevel your customer success skills?
Launching: July 15!
Meet Chad Horenfeldt
Chad Horenfeldt is an award-winning customer success executive with over 20 years of SaaS experience who currently serves as VP of Customer Success at Siena AI, having previously held leadership positions at companies including Meta (Kustomer), Updater, Bluecore, Influitive, and Oracle (Eloqua). Beyond his corporate achievements, he is a recognized thought leader who shares customer success insights through publications and speaking engagements. Chad has received numerous industry awards, including being a 3X Top 25 Customer Success Influencer.
What people are saying about
The Strategic Customer Success Manager
Upcoming Events
Book Launch Party: Strategic CS in the Age of AITue, Jul 15Book Launch Party for the Strategic CSM
Customer Success Week 2025 New York CityTue, Sep 30New York